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Call Gas Emergency Services on 0800 111 999 (the line is open 24/7; calls are free of charge).
For electricity emergencies
Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, you’ll need to ring your operator. Simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 service.
Or we can tell you who your electricity distributor is – call us on 0800 096 9000(1) (we’re open Monday to Friday 8am–8pm, and Saturday 8am-2pm; calls are free of charge).
I have an online-only tariff
If you have the Easy Online tariff you can’t give us a call. But our online customer service team is ready to help 24/7 – just click on the green ‘Chat’ button on the right to get in touch.
I don’t have an online-only tariff
Please send your correspondence to:
Looking after someone’s affairs while you’re grieving is never easy. So to try to make this easier during what’s likely to be a difficult time, we’ve put together some information on what you need to do about their EDF Energy account.