Gas emergencies

24 hour gas emergency services 0800 111 999(1)

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999(1). This is a national number and is available to all areas.

Electrical emergencies

Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 service.

If it’s not an emergency and you just have a question, you may find what you need in our online Help centre. You can also look up the relevant contact numbers here

List of electricity network distributors and their contact details

If you'd like to work out who your electricity distributor is, you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this. Then, use the table below to look up the two digit number and the corresponding distributor. 

Example of an 'S grid'

Electricity supply number

Distributor

General enquiries

10

UK Power Networks 

0845 601 4516

11

Western Power Distribution

0845 724 0240

12

UK Power Networks

0845 601 4516

13

SP Energy Networks

0330 101 0444

14

Western Power Distribution

0845 724 0240

15

Northern Powergrid

0845 070 7172

16

Electricity North West

0800 048 1820

17

Scottish Hydro Electric Power Distribution

0800 048 3515

18

SP Energy Networks

0330 101 0444

19

UK Power Networks

0845 601 4516

20

Southern Electric Power Distribution

0800 048 3516

21

Western Power Distribution

0845 601 3341

22

Western Power Distribution

0845 601 3341

23

Northern Powergrid

0845 602 4454

24

Independent Power Networks Ltd

0845 055 6199

25

ESP Electricity Limited

01372 227560

26

Energetics Electricity Ltd

01698 404640

27

The Electricity Network Company Ltd

01359 243292

28

UK Power Networks (IDNO)

0845 601 4516

Need to speak to our Customer Service team?

If you'd like to talk to our Customer Service team, find the best number for your query here