What’s a New Connection?
A New Connection is the installation of a new electricity supply, from a premise to the regional electricity network. A New Connection is typically needed when a new premise has just been built.
Who is involved in arranging a New Connection?
It is important to understand who is involved and what their responsibilities are when arranging a New Connection. Your role as a customer is probably the most important because you will have to co-ordinate and liaise between all the parties. These parties are:
- Distribution Network Operator (DNO): Provides quotes and invoices for the construction and installation of the service, and organises cabling from the grid to the meter.
- Meter Operator: Manages the installation and maintenance of a meter.
- EDF Energy: Organises the meter installation, request the site supply is made live and look after the billing.
How do I arrange a New Connection?
To arrange a New Connection you will need to contact your DNO, Meter Operator and nominated supplier. The steps that will need to be followed are:
- Request your New Connection by contacting your DNO. Click here to find out who your DNO is.
- For a Non Half Hourly (NHH) Automatic Meter Reading (AMR) or a Half Hourly (HH) meter you must set up an agreement with your chosen Meter Operator. This step does not apply to a Standard Non Half Hourly (NHH) meter.
Further information about Meter Operator agreements can be found here. If you would like to nominate EDF Energy Customer Field Services as your Meter Operator please telephone 0208 298 8005.
- If your chosen supplier is EDF Energy you can arrange for a meter installation by using our online New Connections form at: https://www.edfenergy.com/large-business/energy-solutions/supply-connections
Once we’ve received your request, we’ll register your MPAN. We’ll also contact your Meter Operator to arrange an appointment and let you know when your appointment will be.
Remember to send us your New Connection form with at least 20 working days’ notice, and make sure you’ve contacted your DNO and Meter Operator before contacting us.
For further information on arranging a New Connection please see our helpful e-guide.
Who should I contact if I would like someone to manage my New Connection for me?
Our Infrastructure Service team can manage the end-to-end process of your New Connection. For further information visit the webpage, or contact them by emailing InfrastructureServices@edfenergy.com or phoning 0845 300 6962.
What is the difference between a Disconnection and De-energisation?
A Disconnection is permanent. Your meter will be removed and the mains cable disconnected. If a supply has been disconnected and a live supply is needed it will be treated as a New Connection.
De-energisation is short term. The mains fuse is removed and your meter will remain on site. This does mean your supply can be reconnected in the future.
How much does a Disconnection cost?
The cost for Disconnection of a supply is variable depending on the work required. Your DNO can provide you with a quote, and you will be required to pay in advance.
You may incur meter removal charges depending on your Meter Operator and whether you have a contract. You will need to speak to your Meter Operator to clarify this.
How do I arrange a Disconnection?
To arrange a Disconnection you can complete our online application form.
Once the form has been received we’ll arrange for the meter operator to remove your meter and take a final meter reading. We’ll also contact your local DNO requesting the removal of service cables, they’ll contact you direct to agree an appointment.
You’ll receive an email from EDF Energy confirming meter removal dates and contact details for your DNO.
Once the service cables have been removed your DNO will provide you with a disconnection certificate. You will need to email a copy of this to: email@example.com to enable us to update our records that the disconnection has been successful.