Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
Very rarely, the smart meter may not be able to send us an automated meter reading due to a connectivity loss. If this happens, we’ll try to contact you for a manual meter reading. If we don’t manage to obtain it from you, we’ll send you an estimated bill.